Objective
Evaluate conflict strategies that can be applied in conflict situations.
Objective
Analyze tools that can aid in conflict resolution.
Objective
Compare the different approaches and theories to conflict resolution.
Objective
Describe the different causes or “drivers” to conflict.
Objective
Examine how trust is created and eroded, and how a lack of trust affects the resolution process.
Objective
Analyze one’s own behavioral and communication skills in resolving interpersonal issues.
Objective
Evaluate the emotional process of letting go of conflict to achieve a resolution.